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Thanksgiving sale · save on every vial when you order 2 or more · ends Thu, Oct 15 at 2:11 p.m. MTShipping calculated at checkout · plain packaging

Closed · back at 9am Mountain

Talk to our team

Questions about an order, shipping or a lab report? Call, WhatsApp or email our family team in Calgary.
Call 403-470-7756Chat on WhatsAppJoin us on Telegram

How to reach us

  • Call us
    403-470-7756

    Some things are quicker said than typed. Ring us and a person picks up — no menu, no extension, no hold music.

    Monday–Saturday, 9am–6pm MT

  • WhatsApp
    403-470-7756

    Same number, by message. Send a photo of the vial label and we will look up its batch record.

    Monday–Saturday, 9am–6pm MT

  • Email
    hello@peptideconfidential.com

    Best for lab report questions and anything with an order number attached.

    We aim to reply within one business day

  • Telegram
    Join the group

    Our group on Telegram, for questions you do not mind asking in front of other members. For anything about your own order, use one of the three above.

    A room, not a private thread

One number for both calls and WhatsApp. One inbox. The same people behind all of it. The Telegram group is open to anyone who joins, so keep order details to the first three.

  • A person answers — never a call centre, never a bot.
  • We aim to reply to emails within one business day.
  • Damaged or incorrect item? Replaced or refunded.

Send us a message

Include your order number if your question is about an order. For a call or WhatsApp reply, please include your phone number.

We are closed at the moment — back at 9am Mountain. Leave a message or a WhatsApp and it is the first thing we open.

For a call or WhatsApp reply, please include your phone number in your message.

No newsletter, no follow-up sequence. Just an answer.

Useful details

Ask us anything on this list — or off it.

  • Reading the code on a vial label, and finding the record behind it
  • Where your order is, and when it should land
  • Whether we can supply a quantity to your address
  • Documentation, storage and shipping questions
  • Anything on the ledger you would like explained in plain terms

What you can count on.

  • You deal with the family, not a call centre
  • Support shaped around your order, not read off a script
  • We aim to reply to emails within one business day
  • Damaged or incorrect item — replaced or refunded
Replacement and refund policy
Research use only

These are laboratory reagents. We can help with orders, shipping and product documentation. We cannot advise on the use of any compound in or on a person or an animal.