Shipping

An address we do not serve is declined before you pay.

You are the importer of what you order. Before you order, please confirm that these materials may lawfully be imported and received at your address — we cannot advise on the law of another country, and nothing on this site is a statement that a product may be imported anywhere.

Orders ship from Calgary, Alberta. We aim to dispatch orders the same business day when payment is confirmed before 1 p.m. Mountain Time, Monday to Saturday. Payment is confirmed when your Interac e-Transfer arrives, when our payment processor confirms your card payment, or when your cryptocurrency payment settles on the network. Later payments, Sundays and Canadian statutory holidays ship the next business day.

Same-day dispatch is our aim, not a guarantee. Weather, carrier disruption, or a day with more paid orders than we can pack can push a parcel to the next business day. You receive the tracking number when the label is created.

Parcels go Canada Post Xpresspost, tracked. Xpresspost delivery typically takes 1–3 business days after dispatch. Delivery to the territories typically takes 5–10 business days. Remote destinations, community mailboxes and carrier disruptions can take longer. These are the carrier’s estimates, not a promise about a calendar day.

Orders outside Canada go by Canada Post international service, tracked where the destination’s postal service supports it. Transit is longer than within Canada and varies by country, and time spent in customs is not something the carrier estimates or we can predict. We do not quote a delivery window for an international order.

PO boxes are fine. Xpresspost delivers to them.

A signature is not required unless you ask for one before the label is bought. Any extra carrier fee for a signature is quoted first.

The outer carton is plain, with no product name on the outside.

Your shipping cost is shown at checkout before you pay. The rate depends on the destination and on the size of the order, so it appears once you have entered your address, and there is no add-on after you pay.

Orders of CA$200.00 or more in goods ship free, to every destination we serve. That figure is the goods after any discount and before shipping — the same subtotal the checkout shows you above the shipping line.

Duties, taxes, and customs or brokerage fees charged at the destination are not included in that cost and are not collected by us. Where they apply, they are paid by the person receiving the parcel, and we cannot tell you in advance what they will be.

Every parcel sent outside Canada carries a customs declaration stating what it contains and what it is worth. We declare both accurately, and we do not change a declaration on request.

A parcel that customs authorities hold, seize, return or destroy is not refunded and is not shipped again. Please read the terms of sale before ordering from outside Canada.

Please check your shipping address carefully, including unit, buzzer and postal code. If you need to change it after ordering, email hello@peptideconfidential.com with your order number before the label is bought.

If a parcel is returned because the address is incorrect or incomplete, an additional shipping charge applies. The same applies to a refused delivery, or a parcel left uncollected until Canada Post returns it: we will write to you, and reshipping is charged at cost. If we cannot reach you within 7 days of that notice, we refund the order minus the original shipping.

Open the tracking email. If tracking has not moved for 10 business days, email hello@peptideconfidential.com with the order number and the tracking number and we will open a carrier investigation.

If tracking says delivered and the parcel is not there, check the mailroom, locker, reception and anyone else who takes parcels in the building, then write to us. We help with the carrier file. A “delivered” scan is not the same as a confirmed loss; a confirmed loss is replaced under our replacement and refund policy.

Parcels are not shipped on ice. Within Canada, lyophilized powder is stable at ordinary shipping temperatures for the length of a domestic Xpresspost run.

An international parcel travels longer than a domestic one and clears customs on the way, so plan for a longer transit. We make no representation about the condition of the goods in transit beyond what the published lab report for the lot states.

On arrival, store sealed vials per your lab’s procedures. Typical laboratory practice is refrigeration at 2–8 °C, or −20 °C for a longer hold.

Every parcel includes the batch identification that matches its published lab report.

These are laboratory reagents, lyophilized. Not for human or veterinary use. By ordering you confirm the destination is an address we serve, that the materials may lawfully be imported and received there, and that the use is research.

Questions: hello@peptideconfidential.com