Good questions.
Clear answers.

A product can be ordered when a batch with published lab results is in stock. If a product page says no lab report has been published yet, or that the batch is out of stock, it cannot be added to the cart. Contact us if you would like to know when it is expected.

From the laboratory that tested that batch. A batch is not released for sale until its record holds the laboratory’s document, the test date, the laboratory’s name and the test method, and that record is published on the lab reports page before any vial from it is sold. For most batches the document is the laboratory’s certificate of analysis. Where it is a saved copy of the laboratory’s online verification page instead, the batch record says so. What has been tested is what that page shows; if a batch is not listed there, it has not been released.

Yes. Every batch we sell carries a code printed on its vial label, and that code opens the batch record: the figures copied from the laboratory’s document, the test date, the laboratory’s name, and a link to the document itself. It stays readable long after the vial has left us. The batch is identified by its lot number, the one printed on the label. The lot number printed on your label must match the lot number on the record you open; if it does not, email hello@peptideconfidential.com with a photo of the label.

Its record stays public. A withdrawn batch keeps its record, with the reason it was withdrawn, so that anyone holding a vial can find out. A batch that does not pass testing is recorded with the figures its certificate printed and the reason it was rejected, and it is never sold. A testing programme is only checkable if its failures are on the record too.

Each batch record shows the figures copied by hand from the laboratory’s document for that batch, and links the document itself. For most batches the document is the laboratory’s certificate of analysis. On the certificates published so far, the laboratory reports compound identity by LC-MS/MS, chromatographic purity as a percentage of total integrated peak area, net peptide content in milligrams, and label accuracy against the stated amount; the certificate issued through Testides reports mass, purity and fill accuracy by HPLC-UV, with no LC-MS/MS identity test. For some batches the document is a saved copy of Testides’ online verification page, which shows a summary for a report number rather than the full report, and the batch record says so. Not every result in a document is copied onto the record, so open the document to read everything it shows. A result the record does not hold is shown as not reported, never as a pass.

Testing is third-party; we do not test our own batches. The laboratory is named on every batch record on the lab reports page and on the laboratory’s own document. Certificates published so far were issued through Peptide Test Canada and Testides, and where a certificate names a separate analysing laboratory, that name is on the certificate too.

Start with the lot number. It must match the lot on your vial label and on our batch record. The sample section gives the compound, the amount received and the dates the laboratory received and analysed it. The results table lists each test with its specification and result: identity against the named compound, purity as a percentage of total peak area, net peptide content in milligrams against the labelled amount. The method section names the instrument and column. Where the laboratory prints its own verification code, you can check the certificate on the laboratory’s site independently of ours. If a batch record links a saved copy of a laboratory’s verification page instead of a certificate, it has no sample section or results table: it shows only a report number and that report’s summary.

No, and it is not needed. Lyophilized powder is stable at ordinary shipping temperatures, so parcels travel in a plain carton without ice packs. See shipping.

Anyone who confirms on entry that they are 21 years of age or older, and confirms at checkout that the order is for laboratory research use only and not for human or veterinary use. That declaration is recorded with each order — its version, its full text, the time, the IP address and the browser — and kept as a business record. We ship to Canada and to the destinations offered in the country list at checkout.

No — checkout does not require an account. The account page shows your orders once you sign in with the email address you ordered with, including orders placed as a guest under that address. Your order reference is shown on the confirmation screen and in the confirmation email.

By credit or debit card, in cryptocurrency, or — for an order shipped within Canada — by Interac e-Transfer sent from your own bank; an order shipped anywhere else is paid by card or in cryptocurrency. Every order is charged in Canadian dollars. Nothing on this site connects to your bank, and no card number is entered on this site or stored by us: a card is entered on our payment processor’s own page — see Can I pay by card?. For an e-Transfer, when you place an order you are shown the exact amount, where to send it and the reference to include in the message. Your order remains awaiting payment until the payment is received and confirmed. For cryptocurrency, see Can I pay with cryptocurrency?.

Every order is priced, charged and refunded in Canadian dollars. The USD figure beside a price is an approximation from the Bank of Canada’s most recent published exchange rate, shown so a price can be read at a glance. It is not the amount charged: what an order comes to in another currency is set by your own bank or exchange when you pay, and may include their fee.

Place the order. The confirmation screen shows the exact amount, the account to send it to and the reference message to include; the reference is how the transfer is matched to your order. Send the transfer from your own bank — nothing on this site connects to your account. The order stays awaiting payment until the transfer is received and confirmed, and we record only the transfer confirmation number and the amount against it. The confirmation screen also shows the time by which to send it: the order holds its stock until then, and if the transfer has not arrived by that time the order is cancelled and the stock released.

Yes. Choose credit or debit card at checkout. When you place the order you are given a payment link, on the confirmation screen and in the confirmation email, to a secure page hosted by our payment processor. It arrives with your order details filled in — the amount, in Canadian dollars, and the name and address from your order — and you enter your card there: no card number is entered on this site or stored by us. The order is marked paid once the processor confirms the payment. Every order is charged in Canadian dollars; a card issued in another currency is converted by your card issuer at its own rate.

Yes. Choose cryptocurrency at checkout instead of Interac e-Transfer. When you place the order you are given a payment link, on the confirmation screen and in the confirmation email, to a page hosted by our payment processor: it shows the exact amount, the coins it accepts and the address to send to. Nothing is charged until you pay there, and the order stays awaiting payment until the payment settles on the network, which is not instant.

Multi-vial pricing is shown on each product page. Vials from different products count together toward your order’s quantity discount. The discount is applied automatically. No code is needed. The price shown before you confirm is the price you pay. On an order shipped outside Canada, duties, taxes, and customs or brokerage fees charged at the destination are not included and are yours to pay.

Your order is created as awaiting payment. When your payment is confirmed the status becomes paid and you receive a payment-received email; the status is also shown on the account page when you sign in. When the shipping label is bought you receive the tracking number by email.

Your shipping cost is shown at checkout before you pay. The rate depends on the destination and on the size of the order, so it appears once you have entered your address; if we cannot ship to an address, checkout says so before payment. Orders of CA$200.00 or more in goods ship free, to every destination we serve — measured on the goods after any discount and before shipping. Duties, taxes and customs fees at the destination are not included and are paid by the person receiving the parcel. See shipping.

Orders ship from Calgary, Alberta. We aim to dispatch orders the same business day when payment is confirmed before 1 p.m. Mountain Time, Monday to Friday. Later payments, weekends and holidays ship the next business day. Parcels go Canada Post Xpresspost, tracked; delivery typically takes 1–3 business days after dispatch, and 5–10 to the territories. Same-day dispatch is our aim, not a guarantee — the full shipping policy says what can move it.

Canada, to every province and territory, and a list of destinations abroad — the countries offered in the country list at checkout. An address we do not serve is declined before you pay. Within Canada, Canada Post Xpresspost delivers to PO boxes, so those are accepted, and mainland delivery is typically 1–3 business days after dispatch and 5–10 to the territories. An international parcel travels longer and clears customs on the way, so we do not quote a delivery window for one. You are the importer: please confirm the materials may lawfully be imported and received at your address before you order. See shipping.

A plain carton with no product name on the outside. A vial that arrives broken, cracked or not intact is covered by the replacement and refund policy: email within 48 hours of delivery with your order number and photos.

Not by default. If you want one, ask before the label is bought — email hello@peptideconfidential.com with your order number — and we quote the carrier’s fee first.

Please check your shipping address carefully: if a parcel is returned because the address is incorrect or incomplete, an additional shipping charge applies. Email hello@peptideconfidential.com if tracking has not moved for 10 business days, or if a “delivered” scan does not match a parcel in hand, and we will open a carrier investigation. The shipping policy and the replacement and refund policy set out what happens next.

Received a damaged or incorrect item? Email hello@peptideconfidential.com within 48 hours of delivery with your order number and photos so we can help. A parcel the carrier confirms lost is replaced, and a qualified independent laboratory result that does not match the published lab report for your lot is replaced, not refunded, within the time limits the policy states. We cannot accept change-of-mind returns because we cannot verify how products have been stored after delivery. The full replacement and refund policy is published.

No. Every product is supplied strictly for in-vitro laboratory research by qualified professionals. They are not drugs, foods or cosmetics, and they are not for human or veterinary use. We can help with orders, shipping and product documentation; we cannot advise on use in a person or an animal.

Because we supply laboratory reagents, not medicine. Every product is supplied for in-vitro research only, and the declaration you make at checkout says so. We help with orders, shipping, batch records and certificates. We do not answer questions about use in people or animals.

For an order: your email address, the shipping address, the items and the order total, and the research-use declaration you agreed to — its version, text, time, IP address and browser. For payment by e-Transfer: only the transfer confirmation number and the amount. For payment in cryptocurrency: the payment processor’s invoice and payment references, the amount and currency it reports, and its full payment notice. For payment by card: the card processor’s order and payment references, the amount and currency it reports, and its full notice of the payment, which carries the name, address and email address on the order and may carry the card’s brand and last four digits — never the number. No card number and no banking credential ever reaches this site. For store credit: a record, against your email address, of each time credit is added, spent on an order, given back or corrected — the amount, the date, the order, the reason given and who recorded it. Order records are stored in a database hosted in Canada. Full detail in the privacy policy.

We do not sell or rent personal information. It is shared only with the providers that store our data and deliver our email, with the carrier — only what delivery needs — and, if you arrived through a referral link, with the referral service, which receives the order’s value, reference and referral code and nothing personal, and is told if the order is refunded — and, only if you choose Accept all, its own script also counts your visit through the link and sets two cookies, as the privacy policy describes; if you ask for a referral link of your own, and only then, the referral service also receives your email address, the ending you chose for your link and an account reference, so that it can open your partner account; if you pay in cryptocurrency, with the payment processor, which receives the order reference and the amount and nothing personal — the payment itself is made on its page, under its terms; and, if you pay by card, with the card processor, which receives the order reference and the amount and, so that its page arrives filled in, your email address and the recipient’s name and delivery address — the payment itself is made on its page, under its terms, and it keeps its own record of you and of the payment, which may be held outside Canada. The hosting provider’s visit counter sets no cookie and stores nothing about you. Google Analytics loads only if you choose Accept all; choose Essential only and your browser never contacts Google or the referral service.

Email hello@peptideconfidential.com from the address you ordered with and quote your order reference. A person replies, usually within one business day. Order and declaration records are kept as business records for as long as we are required to keep them.

A draw runs each month, and ordering is what enters you: every $10 you spend in the month earns one entry, counted from the money paid on your orders less any refunds, so store credit used on an order earns none. There is nothing to enter and nothing to claim — entries follow your paid orders. A draw can have up to ten prizes — first place down to tenth. First place is drawn first, then each place below from the entrants left, so nobody wins more than one prize, and more entries give you a better chance at each. When a draw is open, the prizes, the closing date and your own entry count are shown on your account page when you sign in; when none is open, the card says so. If you win, we contact you at the email address on your order. No winner is named on the site.

The prizes are stated on the card before the draw closes — one for each place the draw offers — and each is either store credit or a stated percentage off an order. It is never a free product. If you win, we tell you by email. Store credit is added to your account under the email address you ordered with, and is used automatically at checkout when you are signed in with that address. A percentage prize is sent as a discount code to enter at checkout.

When a vote is open you can have your say from your account page. It needs an account: one vote per question, and the ballot resets each month. You see how a question stands once you have voted on it, or once the cycle has closed — not before. If two options finish level, there is no single winner. Voting earns nothing and costs nothing; it is not another way to collect entries.

There is a Loyalty & rewards section on your account, and the rates and rewards shown in it — points for every dollar spent, and what those points would be worth — are what is planned. Points are not running yet: nothing earns them, no balance is being kept, and nothing can be redeemed, which is why every reward there is marked not yet and every figure reads zero. The monthly draw beside it is the part that is real, and its entries are counted from your paid orders.

A family in Calgary. Troy started Peptide Confidential after years of watching fair pricing, responsive service and transparent testing rarely come together in one place; his daughters handle operations and customer service alongside him. The rule the business runs on: testing first, evidence published, then the lot becomes available. More on the About page.